:root{--bg:#03060b;--panel:#080e17;--panel2:#0b1420;--line:#17283c;--blue:#1595ff;--cyan:#61d4ff;--white:#f4f8ff;--muted:#8291a6;--green:#35dfa0;--red:#ff4f68;--gold:#ffc95d}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;color:var(--white);background:var(--bg);font-family:Inter,ui-sans-serif,Arial,sans-serif}.ambient{position:fixed;inset:0;z-index:-2;background:radial-gradient(circle at 75% 5%,#0c3970 0,transparent 30%),radial-gradient(circle at 10% 60%,#08284a 0,transparent 35%),#03060b}.ambient:after{content:"";position:absolute;inset:0;background:linear-gradient(180deg,transparent,#03060b 90%);z-index:-1}.topbar{height:78px;padding:0 5.5%;border-bottom:1px solid #102034;background:#03060bd9;backdrop-filter:blur(18px);display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:10}.brand{display:flex;align-items:center;gap:12px;color:#fff;text-decoration:none}.brand img{width:46px;height:46px;border-radius:12px;object-fit:cover;border:1px solid #228eff66;box-shadow:0 0 28px #168fff2e}.brand b{display:block;letter-spacing:4px;font-size:14px}.brand small{display:block;color:#50baff;font-size:8px;letter-spacing:3px;margin-top:4px}.topbar nav{display:flex;gap:26px;align-items:center}.topbar nav a{color:#9cabc0;text-decoration:none;font-size:13px}.topbar nav a:hover{color:#fff}.topbar .nav-btn{color:#fff;border:1px solid #1d8fff66;background:#0d3153;border-radius:10px;padding:10px 15px}.hero{max-width:1150px;margin:auto;padding:125px 25px 85px}.eyebrow{color:#58bfff;font-weight:800;letter-spacing:4px;font-size:11px;margin-bottom:17px}.hero h1,.result h1,.login h1,.dashboard-head h1{font-size:clamp(52px,8vw,100px);line-height:.9;letter-spacing:-5px;margin:0}.hero h1 span,.result h1 span,.login h1 span,.dashboard-head h1 span{color:var(--cyan);text-shadow:0 0 35px #1595ff55}.hero p{color:var(--muted);max-width:620px;font-size:18px;line-height:1.7;margin:30px 0}.hero-actions{display:flex;gap:12px}.button{border:1px solid #26435e;border-radius:11px;padding:14px 20px;color:#fff;background:#09111c;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:22px;cursor:pointer;font-weight:700}.button.primary{background:linear-gradient(135deg,#149bff,#175eff);border-color:#3ab0ff;box-shadow:0 12px 35px #006cff30}.button.ghost{background:#ffffff05}.hero-cards{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-top:65px}.hero-cards div{border:1px solid var(--line);background:#07101a99;padding:18px;border-radius:15px}.hero-cards b{display:block;color:#65caff;font-size:11px;letter-spacing:2px;margin-bottom:6px}.hero-cards span{color:#718198;font-size:12px}.ticket-panel{max-width:1100px;margin:0 auto 35px;padding:36px;border:1px solid var(--line);background:#070d16e8;border-radius:25px;box-shadow:0 30px 100px #0008}.section-head{display:flex;align-items:start;justify-content:space-between;margin-bottom:25px}.section-head h2{font-size:35px;margin:0}.online{font-size:10px;letter-spacing:2px;color:var(--green);border:1px solid #1b6248;padding:9px 12px;border-radius:999px}.online span{display:inline-block;width:6px;height:6px;background:var(--green);border-radius:50%;box-shadow:0 0 10px var(--green);margin-right:7px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.form-grid label,.login label,.staff-edit label{font-size:12px;color:#aebbd0}.form-grid .full{grid-column:1/-1}.form-grid input,.form-grid select,.form-grid textarea,.login input,.staff-edit textarea{width:100%;margin-top:8px;background:#040910;border:1px solid #1a2d43;border-radius:10px;padding:14px;color:#fff;outline:none;font:inherit}.form-grid input:focus,.form-grid select:focus,.form-grid textarea:focus,.login input:focus,.staff-edit textarea:focus{border-color:#1b98ff;box-shadow:0 0 0 3px #168fff14}.form-grid textarea{min-height:170px;resize:vertical}.check{display:flex;align-items:center;gap:10px}.check input{width:auto;margin:0}.category-grid{max-width:1100px;margin:25px auto 90px;display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.category{border:1px solid var(--line);background:#07101a;border-radius:15px;padding:19px}.category span{display:block;color:#56c7ff;font-size:20px;margin-bottom:12px}.category b{display:block;font-size:14px}.category small{color:#607087;margin-top:5px;display:block}.faq{max-width:1100px;margin:0 auto 100px}.faq h2{font-size:38px;margin:0 0 25px}.faq details{border-top:1px solid var(--line);padding:21px 0}.faq summary{cursor:pointer;font-weight:700}.faq p{color:var(--muted);line-height:1.6}.result,.login{max-width:760px;margin:100px auto;padding:45px 30px;text-align:center}.result p,.login>p{color:var(--muted);line-height:1.7}.result-icon{width:72px;height:72px;margin:0 auto 25px;border-radius:20px;display:grid;place-items:center;background:#35131a;border:1px solid #ff4f6844;color:var(--red);font-size:35px}.result-icon.ok{background:#092c22;border-color:#35dfa044;color:var(--green)}.login{text-align:left;border:1px solid var(--line);background:#080e17e8;border-radius:25px}.login h1{font-size:65px;margin-bottom:20px}.login form{display:grid;gap:16px;margin-top:30px}.login .button{width:100%}.alert{padding:12px;border:1px solid #ff4f6844;background:#35131a;color:#ff9eaa;border-radius:10px}.staff-wrap{max-width:1200px;margin:auto;padding:70px 25px}.dashboard-head{display:flex;justify-content:space-between;align-items:start}.dashboard-head h1{font-size:70px}.dashboard-head p{color:var(--muted)}.secure{font-size:10px;color:#61d4ff;border:1px solid #1595ff44;padding:10px 12px;border-radius:999px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:35px 0}.metric{border:1px solid var(--line);background:#080e17;border-radius:15px;padding:20px;text-decoration:none;color:#fff}.metric b{font-size:32px;display:block}.metric span{font-size:11px;color:#708198;letter-spacing:1px}.ticket-list{display:grid;gap:16px}.staff-ticket{border:1px solid var(--line);background:#080e17;border-radius:20px;padding:25px}.ticket-top{display:flex;justify-content:space-between;gap:15px}.ticket-top b{margin-left:10px}.ticket-top small{display:block;color:#718198;margin-top:8px}.badge{padding:6px 9px;border-radius:999px;font-size:10px;text-transform:uppercase}.badge.open{background:#0b3152;color:#61c8ff}.badge.claimed{background:#433711;color:var(--gold)}.badge.closed{background:#10382d;color:var(--green)}.ticket-actions{display:flex;gap:7px}.ticket-actions button{background:#0b1521;border:1px solid #20374f;color:#fff;border-radius:8px;padding:9px 12px;cursor:pointer}.ticket-actions .danger{border-color:#ff4f6844;color:#ff8796}.staff-ticket h2{font-size:23px;margin:25px 0 10px}.meta{display:flex;gap:15px;flex-wrap:wrap;color:#7f8da2;font-size:11px}.message{white-space:normal;color:#c1cbd8;line-height:1.7;border:1px solid #132336;background:#050a11;border-radius:12px;padding:17px;margin-top:18px}.staff-edit{display:grid;grid-template-columns:1fr 1fr auto;gap:10px;margin-top:16px;align-items:end}.staff-edit textarea{min-height:90px;resize:vertical}.empty{text-align:center;border:1px solid var(--line);border-radius:18px;padding:50px;color:var(--muted)}.empty div{font-size:40px}footer{text-align:center;padding:35px;border-top:1px solid var(--line);color:#5f6f84;font-size:10px;letter-spacing:3px}footer i{color:#1595ff;font-style:normal;margin:0 8px}@media(max-width:800px){.topbar nav{display:none}.hero{padding-top:80px}.hero h1{letter-spacing:-3px}.hero-cards,.category-grid,.metrics{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:auto}.ticket-panel{margin-left:15px;margin-right:15px;padding:22px}.section-head,.dashboard-head,.ticket-top{display:block}.online,.secure{display:inline-block;margin-top:15px}.ticket-actions{margin-top:15px}.staff-edit{grid-template-columns:1fr}.staff-wrap{padding:50px 15px}.dashboard-head h1{font-size:52px}.faq{margin-left:15px;margin-right:15px}}

.ticket-search{max-width:1100px;margin:0 auto 35px;padding:28px 32px;border:1px solid var(--line);background:#070d16e8;border-radius:20px;display:flex;align-items:center;justify-content:space-between;gap:25px}.ticket-search h2{margin:0;font-size:30px}.ticket-search p{color:var(--muted);margin:8px 0 0}.ticket-search form{display:flex;gap:8px;min-width:430px}.ticket-search input,.ticket-lookup input{flex:1;background:#040910;border:1px solid #1a2d43;border-radius:10px;padding:14px;color:#fff;outline:none;font:inherit}.ticket-view{max-width:950px;margin:70px auto 100px;padding:35px;border:1px solid var(--line);background:#070d16e8;border-radius:24px}.ticket-view-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px}.ticket-view-head h1{font-size:48px;margin:0}.ticket-view-head p{color:var(--muted);font-size:18px}.ticket-info-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:30px 0}.ticket-info-grid div{border:1px solid var(--line);background:#050a11;border-radius:12px;padding:15px}.ticket-info-grid small,.ticket-code-box small{display:block;color:#5e738b;font-size:9px;letter-spacing:2px;margin-bottom:7px}.conversation{display:grid;gap:12px}.bubble{border-radius:14px;padding:18px;border:1px solid var(--line);line-height:1.7}.bubble small{font-size:9px;letter-spacing:2px;color:#61d4ff}.bubble p{margin:8px 0 0;color:#c6d0dd}.bubble.user{background:#07111d}.bubble.staff{background:#082117;border-color:#1d6049}.bubble.staff small{color:var(--green)}.waiting{display:flex;align-items:center;gap:12px;padding:17px;border:1px dashed #23405a;border-radius:14px;color:#93a2b5}.waiting span{width:8px;height:8px;border-radius:50%;background:var(--gold);box-shadow:0 0 12px var(--gold)}.waiting b{display:block;color:#dbe5f1}.waiting small{display:block;margin-top:4px}.ticket-code-box{margin-top:18px;padding:15px;border:1px solid #1595ff33;background:#071525;border-radius:12px;display:flex;justify-content:space-between;align-items:center}.ticket-code-box b{letter-spacing:2px;color:#61d4ff}.ticket-code-box button{background:#0b1724;border:1px solid #24435f;color:#fff;padding:9px 12px;border-radius:8px;cursor:pointer}.view-actions{display:flex;gap:10px;margin-top:18px}.ticket-lookup{display:flex;gap:8px;max-width:600px;margin:25px auto 0}.ticket-lookup .button{flex:0 0 auto}@media(max-width:800px){.ticket-search{display:block;margin-left:15px;margin-right:15px}.ticket-search form{min-width:0;margin-top:18px}.ticket-search form,.ticket-lookup{display:grid}.ticket-view{margin:40px 15px;padding:22px}.ticket-view-head{display:block}.ticket-info-grid{grid-template-columns:1fr}.ticket-code-box{display:block}.ticket-code-box button{margin-top:10px}.view-actions{display:grid}}

.alert{padding:13px 16px;border-radius:12px;margin:18px 0;border:1px solid #24405c;background:#081522}.alert.success{border-color:#1b6b51;background:#061a13;color:#9ee6c7}.alert.error{border-color:#7b2d3b;background:#220b11;color:#ffb3bf}.bubble-meta{display:flex;justify-content:space-between;gap:15px;align-items:center}.bubble-meta time{font-size:10px;color:#64768a}.bubble.user{border-left:3px solid #1595ff}.bubble.staff{border-left:3px solid #22c993}.reply-box,.staff-note{margin-top:16px;padding:18px;border:1px solid var(--line);background:#050a11;border-radius:15px}.reply-box label,.staff-note label{display:block;color:#cbd7e4;font-weight:700}.reply-box textarea,.staff-note textarea{display:block;width:100%;box-sizing:border-box;min-height:125px;margin-top:10px;background:#03070c;border:1px solid #1a2d43;border-radius:10px;padding:13px;color:#fff;resize:vertical;font:inherit;outline:none}.reply-bottom{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:10px}.reply-bottom small{color:#6f8297}.closed-note{margin-top:15px}.staff-ticket.compact{padding:20px}.staff-ticket.compact h2{font-size:18px;margin:15px 0 8px}.button.small{padding:9px 12px;font-size:12px}.pagination{display:flex;justify-content:center;align-items:center;gap:18px;margin:28px 0 70px}.pagination a{color:#61d4ff;text-decoration:none}.pagination span{color:#7e91a5}.staff-ticket-detail{max-width:1000px;margin:50px auto 100px}.detail-head{display:flex;justify-content:space-between;gap:20px;align-items:flex-start;margin-bottom:25px}.detail-head h1{font-size:48px;margin:8px 0 0}.detail-head p{color:var(--muted);font-size:18px}.detail-actions{display:flex;align-items:center;gap:8px}.back-link{display:inline-block;color:#65cfff;text-decoration:none;margin-bottom:18px}.staff-conversation{margin-top:25px}.staff-note{border-color:#26394d}.staff-note .button{margin-top:10px}@media(max-width:800px){.detail-head{display:block}.detail-actions{margin-top:15px;flex-wrap:wrap}.detail-head h1{font-size:38px}.reply-bottom{display:block}.reply-bottom .button{margin-top:10px}.pagination{margin-bottom:40px}}

.staff-toolbar{max-width:1100px;margin:0 auto 18px;padding:14px;border:1px solid var(--line);background:#070d16e8;border-radius:16px;display:flex;gap:12px;align-items:center;justify-content:space-between;position:sticky;top:15px;z-index:5;backdrop-filter:blur(12px)}.ticket-search-wrap{flex:1}.ticket-search-wrap input{width:100%;box-sizing:border-box;background:#040910;border:1px solid #1a2d43;border-radius:10px;padding:12px 14px;color:#fff;outline:none;font:inherit}.toolbar-actions{display:flex;gap:7px;flex-wrap:wrap}.staff-ticket[hidden]{display:none!important}@media(max-width:800px){.staff-toolbar{display:block;top:5px}.toolbar-actions{margin-top:10px}}